Help Center!

1. Information We Collect

We may collect personal information through the following sources:

• - Directly from you when you register, make a booking, contact us, or use our Services
• - Automatically when you browse or interact with our website
• - From third-party partners and service providers involved in delivering travel services

Categories of Information Collected

• - Personal & Biographical Data: Full name, gender, date of birth, nationality, passport details, visa information.
• - Contact Information: Email address, phone number, residential or billing address.
• - Financial & Payment Information: Billing details, transaction records, and payment method information (processed securely through authorized payment gateways; we do not store full card details).
• - Travel & Booking Information: Travel dates, destinations, itineraries, booking history, preferences, special requests.
• - Technical & Device Information: IP address, browser type, device identifiers, operating system, cookies, and log data.
• - Account & Usage Information: Login credentials, preferences, reviews, ratings, and interaction history.
• - Communications & Media: Emails, chat messages, call recordings (where permitted), feedback, reviews, and uploaded images or documents.
• - Sensitive Information: Only when voluntarily provided and strictly necessary for travel arrangements (e.g., health information required by airlines or authorities).

2. How We Use Your Information

We use your personal data for the following purposes:

• - To process and manage bookings, reservations, and payments
• - To deliver travel services and customer support
• - To personalize user experience and tailor offers
• - To communicate booking confirmations, updates, and service-related notices
• - To send promotional communications (where permitted)
• - To conduct surveys, analytics, and improve our Services
• - To prevent fraud, unauthorized access, and misuse
• - To comply with legal, regulatory, and contractual obligations

3. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

• - Performance of a contract (e.g., completing a booking)
• - Compliance with legal obligations
• - Legitimate business interests
• - Your consent, where required by applicable law

4. Sharing of Information

We share personal information only when necessary and with trusted parties, including:

• - Airlines, hotels, tour operators, activity providers, and transport companies
• - Payment processors and financial institutions
• - Insurance providers and visa/eVisa partners
• - IT, analytics, marketing, and customer support service providers
• - Affiliates and business partners involved in service delivery
• - Government authorities, regulators, or law enforcement where required by law

We do not sell, rent, or trade your personal data to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• - Enable website functionality
• - Analyze traffic and usage patterns
• - Improve performance and user experience
• - Deliver relevant advertising and promotions

You may manage or disable cookies through your browser or device settings. Please note that disabling cookies may affect certain website features.

6. Data Retention

We retain personal data only for as long as necessary to:

• - Provide our Services
• - Fulfill contractual and legal obligations
• - Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Subject to applicable data protection laws, you may have the right to:

• - Access your personal data
• - Correct or update inaccurate information
• - Request deletion of your data
• - Restrict or object to certain processing
• - Withdraw consent for marketing communications

Requests may be subject to identity verification and legal limitations.

8. Children's Privacy

Our Services are not intended for children under the age of 13 (or the minimum legal age in your jurisdiction). Personal data of children is collected only when provided by a parent or legal guardian for legitimate travel bookings. Unauthorized child data will be deleted upon discovery.

9. Data Security

We implement appropriate technical and organizational measures including encryption, firewalls, secure servers, and access controls to protect personal data.

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security against unauthorized access, loss, or misuse.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence where our partners or service providers operate. We ensure such transfers comply with applicable data protection laws and safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Pickmybooking
📍 Office Address: Madinat Al Qaboos, Sultanate of Oman
📄 License No.: L3068050
📧 Email: support@pickmybooking.com